Privacy & Confidentiality


Centacare FNQ is committed to promoting a culture that respects the privacy and confidentiality of all individuals, from clients right through to members of staff. We demonstrate this by respecting your right to privacy and by safeguarding any personal or sensitive information that is entrusted to the organisation.

At all times, Centacare FNQ aims to balance the rights of individuals to maintain control over their personal information and its contractual, legal and professional obligations. Centacare FNQ complies with the Australian Privacy Principles under the Privacy Act 1988.

Centacare FNQ will ensure that all documentation and record keeping systems follow the principles of best practice and adhere to the Australian Privacy Principles. Centacare FNQ will make information kept about a client available to that individual or their substitute decision-maker at any time this is requested.

Centacare FNQ will keep all conversations private unless given permission to do otherwise or there is a danger to yourself and others. This could be with other relevant Centacare FNQ staff or anyone we are legally obligated to notify.

If you would like to download a copy of our privacy policy click here. Please ask a staff member for more information if you have any questions about our privacy policy.

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