About our Practice 

Centacare Mental Health & Wellbeing Coaching Service is funded by the Queensland State Government to deliver person-oriented mental health services throughout the Cairns and Hinterland Hospital Health Service area, with service centres in Cairns, Ravenshoe, Kuranda and Mossman.

Who do we work with? 

We work in partnership with Queensland Health, clinicians, GP's, local government and existing services to assist adults who experience severe and persistent mental illness, their families and friend’s to negotiate the best possible outcome for service users. 

Our Service Delivery 

Our service delivery model is innovative, best practice and evidence-based, and is regularly evaluated to be responsive to community needs. Centacare FNQ has assisted hundreds of people to reclaim lives, reconnect with families, live well and find their place in community.

Our Services & Clients 

We work collaboratively with clinicians, adults experiencing severe and persistent mental illness and their families or carers to develop a coaching plan that assists people to reclaim a meaningful and contributing life, beyond the impacts of mental illness. We also offer a personalised service for people who are transitioning from correctional facilities, both pre and post-release. 

The work is voluntary, practical, collaborative, intentional and individually tailored to each person. It can be provided in peoples’ homes, in the community or accessed through regional service centres. 

The 12-week individual and group coaching programs have been developed in recognition that people are the experts and masters of their own lives, and that experiencing a mental illness does not necessarily limit people in their aspirations of living a good life. We also work one-on-one with families, carers and friends so they too can make positive changes in their lives.

The Coaching Program 

Centacare FNQ’s Resilience Coaching Program challenges people through its Learn, Try, Stretch model to:

  • Learn new ways through fostering the discovery of personal strengths and abilities. 
  • Try new things by supporting people to develop the skills required to live a meaningful life, including taking personal responsibility. 
  • Stretch by challenging people to try things outside of their everyday comfort zones, utilising the individual’s personal resource base to attain community membership. 

Our multi-disciplinary team of trained professionals have the qualifications and lived-experience to coach people as they strive for mastery of their lives. The work complements clinical and medical treatments, working with clinicians to reduce the need for acute care.


Resilience coaching is a form of personalised support that works specifically with people experiencing severe and recurrent mental illness to develop a structured plan for their recovery. Our practice places the person at the centre of decision-making around their own lives. 

Our coaches work with service users to: 

  • Gain independence 
  • Build better relationships 
  • Navigate the health system 
  • Get out of the house 
  • Create healthy habits 
  • Deal with substance abuse 
  • Get back to work; and 
  • Regain citizenship 

We build strong and genuine connections with the people who use our service and we never give up.

Peer Support

The Peer to Peer Program provides opportunities for people to connect to natural peer support, learn about peer support and the benefits of participating in mutual support groups or programs.

The Intentional Peer Support Skills Group introduces the values, skills and knowledge of Intentional Peer Support. It provides opportunities for people to skill themselves in communication, relationship building, offering and receiving mutual support.


We are licensed to facilitate PeerZone workshops

Referring People to Our Service 

Queensland Health practitioners, general practitioners, community service organisations, local Government officers and the police are often the first people to have contact with people who would benefit from using our service. 

Referral is easy; all you need to do is call us on the phone or email. We need to know the person’s name, how long you have known them, what you are working on together and what you hope to get out of the referral. 

To refer potential participants in the service centres in Cairns, Ravenshoe, Kuranda and Mossman, please contact: 

Contact Us

Centacare Mental Health & Wellbeing Coaching 
10 Thomas Street, Cairns QLD 4870

P: 07 4051 9622 

Opening Hours: 
Monday to Friday, 8.30 am - 5.00 pm

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