Balance by Centacare FNQ

Balance in the workplace by Centacare FNQ

Balance in the workplace is an Employee Assistance Program developed by Centacare FNQ. Centacare FNQ is a local organisation that has been delivering quality Mental Health and Wellbeing Services since 1981.

For Employees

If your workplace has nominated Centacare FNQ as their EAP provider, as an employee you have access to free counselling sessions. 

Learn more

For Employers

Workplace Health and Safety regulations now specify psychosocial risk. Employers need to consider the Mental Health and Wellbeing of their staff to reduce exposure to workplace psychosocial risk.

Learn more

For Employees

If your workplace has nominated Centacare FNQ as their EAP provider, as an employee you have access to free counselling sessions. If you are unsure who your EAP provider is, you can check with your line manager or HR officer.  

To access the service, you can contact us by calling 4044 0130 or emailing [email protected]. Our intake worker will organise a time to connect with you via phone to gather more details and get a brief understanding of what support you require to allocate you to a counsellor that will best suit your needs. We aim to be able to offer you an appointment within 7 days of contacting the service. Appointment times are available Monday through Friday between 8:30am to 5:00pm, with late sessions available on Wednesday’s and Thursday’s.

At Centacare FNQ we ensure a client led service and will work with you at your pace. There is no expectation to discuss anything you do not want to talk about and the information you share is kept private. It’s important to know that there are no impacts to your employment to access your EAP and your employer only receives information around total number of staff who have used the service with no identifying information.

 It’s important to find a counsellor that you connect with – if you find that you do not connect with your allocated counsellor just let us know and we will work with you to find a better fit.

You can access the service for many different reasons. You may just need to debrief around a particular situation and EAP can be a safe space to unpack. You may have a problem that you are dealing with and find it helpful to talk this through. You may have experienced change or looking to make changes in your personal or work life and wish to learn strategies to support. If you are experiencing anxiety, stress, burnout, grief and loss, relationship difficulties and so on, EAP is there to help understand your situation and can offer strategies and support to assist.  In short, there is no one reason to access your EAP and no reason too big or too small.

For Employers

Workplace Health and Safety regulations now specify psychosocial risk. Employers need to consider the Mental Health and Wellbeing of their staff to reduce exposure to workplace psychosocial risk.

Balance by Centacare FNQ is here to help you create a workplace that is psychologically safe for your employees.  

As a trusted local, specialist provider of Mental Health and Employee Assistance Programs, we aim to empower employers to proactively support the Mental Health and Wellbeing of every employee to create happier, healthier and more productive work environments.

Creating a workplace that supports employee wellbeing is linked to positive benefits for employers including:

  • Increased productivity and motivation
  • Builds morale and workplace culture
  • Decreases work related stress and absences.
  • Increase in staff retention.

Balance in the workplace by Centacare FNQ can tailor a service that will meet the needs of your workplace. There are no up-front fees required and you will only be invoiced for services provided.

To compliment the traditional EAP services available workplaces can choose from a suite of services including training opportunities, group wellbeing and cultural and spiritual wellbeing activities. Implementing these types of activities within your workplace will promote a culture in which employees mental health and wellbeing is valued. 

Employee Assistance Program

Our Employee Assistance Program (EAP) offers confidential counselling to support psychologically safe workplaces and improve wellbeing in partnership with employers.

EAP provides proactive interventions that enable early recognition of and opportunities to resolve work and personal problems that can affect performance and wellbeing.

EAP can assist with matters such as:

  • Work/Life balance
  • Work crisis/trauma
  • Critical incident debriefing
  • Bullying and harassment
  • Relationships
  • Bereavement, grief and loss
  • Anxiety, stress and depression
  • Redundancy/career transition.

EAP can also help employees clarify a problem, identify options, develop plans to approach difficult issues constructively and assist with you work and life journey.

You may want to consider how many sessions you would like to offer to your employees per year and whether the service will extend to employee’s family members.

Group Wellbeing Activities

Our group wellbeing activities focus on providing opportunities to refresh, create positive interactions in the workplace, and develop strategies to promote wellbeing while connecting as a team.

Having a strong feeling of wellbeing that is well adapted can help build resiliency in the workplace allowing employees to cope better with challenges, changes and accomplish goals. 

Workplaces that support employee wellbeing creates a psychologically safe workplace and is linked to positive benefits including:

  • Creates community and boosts social wellbeing – creates sense of belonging, provides stronger support systems, giving new purpose. Strengthen workplace relationships and encourage less stress, more clarity, and confidence.
  • Enhances communication and teamwork skills

Activities to choose from include drumming groups with a qualified drumbeats facilitator, creative expression groups such as story boarding, and meditation and mindfulness activities. To find out more about these activities you can contact us on 4044 0130 or email [email protected].  

Wellbeing Training

Mental Health First Aid

Building resilience by equipping employees and managers with new skills in Mental Health First Aid (MHFA). Improve workplace culture by offering MHFA training as required with an accredited MHFA Trainer.

Every year 1 in 5 Australians will experience a common mental illness which means that many people go to work while experiencing a mental health problem. This can impact workplace productivity, performance and employee wellbeing. We spend a lot of time with our work colleagues, making the workplace an ideal place for early intervention for mental illness.

MHFA training has been identified as one of the key strategies to lessen the impact of mental health problems on productivity. Make MHFA a part of your workplace mental health strategy. 

Wheel of Wellbeing

An interactive workshop that promotes positive psychology as a way to improve mood, reduce risk of mental health, strengthen relationship and keeps people healthy. The wheel consists of 6 domains that people should be attuned to in their daily lives to support wellbeing. 

The Wheel of Wellbeing Training aims to create thriving organisations and workplaces and is evidenced to support links to happiness and more fulfilled lives, better mental and physical health, stronger relationships and a range of other psychological, social and economic benefit.

This training moves away from the talking about poor mental health and focuses on positive mental health and wellbeing as something that will benefit us all.

Wellbeing Planning

A training for senior employees, human resource staff, management or any staff who provide day to day supervision to staff in how to develop a Wellbeing Action Plan (WAP). A WAP is a personalised, practical tool we can all use, whether we have a mental health concern or not – to help us identify what keeps us well at work, what causes us to become unwell and how to address a mental health problem at work should it arise. This tool opens up opportunity to have dialogue with your staff to promote psychologically safe workplaces. 

Cultural and Spiritual Wellbeing

With deep Multicultural and Multifaith connections, Centacare FNQ is uniquely placed to offer cultural and spiritual wellbeing experiences, influenced by the rich diversity of our community.

These different experiences offer a unique opportunity to bring your team together connected through ritual and ceremony, to build unity and cohesion whilst promoting the importance of diversity and cultural awareness.

Individually tailored and developed collaboratively with both our mental health and bi-cultural staff these activities offer an alternative group wellbeing experience for your team.

Ritual and ceremony support us to connect to ourselves and each other, facilitating mindfulness and thoughtful communication psychologically safe workplace.

For more information or to book a time to discuss your needs please call our friendly reception team on 4044 0130 or enquire here.

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