Balance by Centacare FNQ

Balance by Centacare FNQ is a free and confidential Employee Assistance Program (EAP) for employees to support a balanced life and improve wellbeing and can include services for immediate family members. 

EAP provides proactive interventions that enable early detection, identification and opportunities for resolution of work and personal problems that can affect performance and wellbeing.

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How can EAP help?

EAP can assist with matters such as:

  • Work/Life balance
  • Work crisis and trauma
  • Bullying and harassment
  • Critical incident debriefing
  • Bullying and harassment
  • Redundancy/career transition
  • Relationships
  • Bereavement, grief and loss
  • Anxiety, stress and depression
  • Family, child and elder care

EAP can also help you to clarify a problem, identify options, develop plans to approach difficult issues constructively and assist with your work and life journey.

Who can access EAP?

EAP is available to employees of organisations that have negotiated an agreement with Centacare FNQ.

You can access confidential counselling support provided by independent, qualified and professional counsellors. 

The provision of EAP will be negotiated with Centacare FNQ and your employer.


All EAP consultations are strictly confidential. This means no information will be shared about you unless authorised by you in writing or required under Australian law. In the case of a workplace issue, you may authorise your counsellor to discuss specific issues/information with your manager or another person to help address the situation.

Contact us to book an appointment

For more information about Balance by Centacare FNQ, call 07 4044 0130. 

Centacare FNQ 
22-34 Aplin Street, Cairns QLD 4870

P: 07 4044 0130

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