Employee Assistance Program

What is the Employee Assistance Program?

An Employee Assistance Program (EAP) is a work-based mediation program designed to enhance the emotional, mental and general psychological wellbeing of employees and includes services for immediate family members. 

EAP is preventative by design by providing proactive interventions that enable early detection, identification and an opportunity for resolution of both work and personal problems that can affect performance and wellbeing.

Who can access EAP?

EAP is available to employees of organisations that have negotiated an agreement with Centacare FNQ.

You can access confidential counselling support provided by independent, qualified and professional counsellors. 

The provision of EAP will be negotiated with Centacare FNQ and your employer.

How can EAP help?

EAP can assist with personal or work related issues such as:

  • Work/Life balance
  • Work crisis and trauma
  • Bullying and harassment
  • Redundancy/career transition
  • Managing life stages
  • Critical incident debriefing
  • Relationships
  • Interpersonal conflict
  • Bereavement, grief and loss
  • Anxiety, stress and depression
  • Family, child and elder care
EAP can also help you:

  • Clarify a problem
  • Identify options
  • Develop plans to approach difficult issues constructively
  • Assist with coaching and strategies to deal with your work and life journey


All EAP consultations are strictly confidential. This means no information will be shared about you unless authorised by you in writing or required under Australian law. In the case of a workplace issue, you may authorise your counsellor to discuss specific issues/information with your manager or another person to help address the situation.

Contact Us to book an appointment

For more information about the Employee Assistance Program phone our Intake Officer on 07 4044 0130 to book an appointment with a counsellor. 

At your first appointment, you and your counsellor will make a plan for further sessions if needed.

Centacare FNQ 
22-34 Aplin Street, Cairns QLD 4870

P: 07 4044 0130
E: reception@centacarefnq.org

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