Settlement Services

Humanitarian Settlement Services

Centacare Multicultural Services offers the Humanitarian Settlement Services (HSS) program, which provides intensive case management assistance to refugees or special humanitarian entrants during their first year of settlement. HSS also provides support to individuals, agencies and community networks assisting refugees.

General Settlement Services

Centacare Multicultural Services provides support to migrants, primarily from non-English speaking backgrounds, who are settling in Australia permanently with family or humanitarian visas through the Settlement Grants Program (SGP) funded services.

Our Settlement Services team has Caseworkers to provide support in:

  • Individual, family and group information about settling in Australia including local services, housing, Medicare and Centrelink.
  • Referral to appropriate services.
  • Assistance with official documentation.
  • Advocacy services.
  • Consultation on access and equity issues.
  • Access to English classes
  • Information about interpreting and translating services.



Office Operation Times

Monday - Friday: 9:00 am – 4:00 pm

Multicultural Services is not open at weekends or on public holidays

Contact Us

Centacare Multicultural Services 
212 McCormack Street, Cairns QLD 4870

Mail: Centacare FNQ, PO Box 201, Cairns QLD 4870 

Phone: (07) 4242 1058


how to find us


connect with us

If you experience any difficulties or have any suggestions for information or improvements, please contact: itcentacarefnqorg 

Your feedback is always welcome.