Frequently Asked Questions

What are your opening & closing times?

Reception Hours at 22-34 Aplin Street, Cairns are:
8.30am to 5.00pm Monday - Friday

Do I need a referral?

No - You can contact centacare on 07 4044 0130 without a referral and we will help you work out what you can access

Are you open after hours?

Yes, our counselling service is open until 7:00pm on Wednesday and Thursday nights. The last appointment generally commences at 5:00pm on these nights.

Is everyone welcome?

Yes, we support all people. We are a Catholic organisation but we are here for the whole community.

How much does it cost?

That depends, most services have no cost but some do, we wont turn you away if you cant afford to pay.

Who is eligible?

There are different eligibility requirements depending where we get our funding from, but we can help you work that out.

Do you have interpreters?

Yes, we have interpreters available and if we don't have the appropriate person on staff we will find an option.


Our offices are accessible and we have some accessible off street parking available - just let us know and we can arrange this for you.



Where are our offices located?

The following services are located at Centacare FNQ, 22-34 Aplin Street, Cairns

  • Corporate Services,
  • Counselling,
  • Emergency Relief,
  • Partners In Recovery and
  • Multicultural Services

Our Mental Health & Wellbeing Coaching services are located at 10 Thomas Street, Cairns North

The Social Wellbeing Hub is located at 39 Oak St, Holloways Beach

How do I contact Centacare?

View our Contact Us page.

How do I apply for a job at Centacare?

Please view our 'Careers at Centacare' page. We do also advertise job vacancies on our Facebook page

How can I volunteer?

View our volunteers page for more information or just give us a call on (07) 4044 0130  - We'd love to hear from you.

What sort of Services do you provide?

Centacare provides numerous services, please view our All Services page.

how to find us


connect with us

If you experience any difficulties or have any suggestions for information or improvements, please contact: itcentacarefnqorg 

Your feedback is always welcome.